Date of publication
23/11/2023
Date of order
06/11/2023
23/11/2023
DHL. I paid a premium for express delivery. The delivery was with DHL. Not only was the service not "premium" it was probably the worst service experience possible. From their inability to deliver, inability to track the package coupled with horrific and incompetent customer service. Finally after 12 days I had to go to their distribution center to pick up the package myself. The experience
1.00
Very Poor
hollandwatchgroup.com replies: 24/11/2023
Good afternoon, thank you for the comment. We are sorry to read about this review, especially because you are rating our customer service as very poor, but we never received any email or communication from you about the delivery problem. We are not sure where is the rating coming from, if you never dealt with us. If we are not notified, by phone or email, about any issue related to deliveries, I h
Date of publication
22/10/2023
Date of order
11/10/2023
22/10/2023
According to the information provided to me, the order was scheduled for delivery on October 19th. However, today, on October 22nd, the tracking number indicates that the package has been delivered. In reality, I have not received any package, and my mailbox remains empty.

I have not received any notifications from the courier service or the postal service regarding the delivery.
1.00
Very Poor
hollandwatchgroup.com replies: 26/10/2023
Good afternoon Julia, Thank you for the review. We see we have never received any email or phone communication about this issue, this makes it impossible for us to find a solution. We will contact the courier now, that we see this review, and we will follow up by email. Thank you, Team HWG
Date of publication
29/06/2023
Date of order
23/06/2023
29/06/2023
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
1.00
Very Poor
hollandwatchgroup.com replies: 03/07/2023
Merci pour votre feedback M. CALLOT On est désolés d'apprendre que le colis n'est pas livré comme indiqué par le facteur et les services postaux. On vá vous contacter par email, car dans les situations comme celle-ci il fat toujours lancer une enquête et ça prends quelques jours. En tout cas on vous contacte par email et on vá tout faire pour vous résoudre cette situation, car la satisfaction clie