Date of publication
19/04/2024
Date of order
06/04/2024
19/04/2024
3.00
Fair
watch.co.uk replies: 19/04/2024
Good afternoon, Thank you very much for your review! We hope that everything is to your satisfaction, if you have any questions, please let us know Kind Regards, Team Watch.co.uk
Date of publication
16/04/2024
Date of order
29/03/2024
16/04/2024
Wrong item sent
But they resolved the issue and have resent the correct item after a message sent through website was not answered I had to call, I suggest if you want an issue resolving then call
3.00
Fair
watch.co.uk replies: 16/04/2024
Good day, Thank you very much for your review. We are happy that we were able to resolve the issue. We do our best to always respond to emails we receive within 24-48 hours. Hopefully you will enjoy your purchase. Kind Regards, Team Watch.co.uk
Date of publication
13/04/2024
Date of order
09/04/2024
13/04/2024
Let down by Watch.co.uk this time. I’ve ordered many times before and have always been delighted by their service. Until now. Despite ordering in time and being assured of next day delivery, it took 48 rather than 24hrs to arrive.
I queried the delay and was told that all watches are inspected before dispatch and that mine took a little longer than usual.
As it happens, I’d ordered a bracelet for
3.00
Fair
watch.co.uk replies: 15/04/2024
Good afternoon. We are sorry you feel you were lied to, and especially apologize for this miscommunication from our colleague. Indeed you have ordered a strap, but it was a 500€ strap, so it's also carefully verified before shipping, to make sure everything is in perfect conditions. Unfortunately we had a staff shortage that day, that caused a delay in the verification and ulterior shipping, casin
Date of publication
05/04/2024
Date of order
01/04/2024
05/04/2024
It was overpriced compared to other websites by 50 pounds. Also it’s not as nice in person.
3.00
Fair
watch.co.uk replies: 08/04/2024
Good day, Thank you very much for your review. We are very sorry to hear that the product is not to your liking. If you have any further questions about this, please let us know. You can always send an email to: info@watch.co.uk. Kind Regards, Team Watch.co.uk
Date of publication
27/03/2024
Date of order
18/03/2024
27/03/2024
Delivered to wrong address. Fault lies with Evri, not yourselves.
3.00
Fair
watch.co.uk replies: 29/03/2024
Good afternoon, Thank you very much for your review! We apologize that the package was delivered incorrectly. We would like to know whether the package has already been received, if not, please let us know so that we can resolve this. Kind Regards, Team Watch.co.uk
Date of publication
24/02/2024
Date of order
09/02/2024
24/02/2024
good product - replacement strap but took 12 days for delivery
3.00
Fair
watch.co.uk replies: 26/02/2024
Good afternoon, Thank you for your positive review! We apologize that delivery took longer than expected. If you want a faster delivery next time, we recommend that you choose DHL Express. If you have any further questions, please let us know. Kind Regards, Team Watch.co.uk
Date of publication
10/02/2024
Date of order
26/01/2024
10/02/2024
Whilst the watch strap is fine, the price is expensive and it was not delivered on the day e pected
3.00
Fair
watch.co.uk replies: 19/02/2024
Thank you for your review. Sorry to hear that the product arrived a little late. If you have any further questions about this, please let us know! Kind Regards, Team Watch.co.uk
Date of publication
09/02/2024
Date of order
27/01/2024
09/02/2024
Took ages for my citizen watch strap to arrive ☹
3.00
Fair
watch.co.uk replies: 09/02/2024
Good afternoon, Thank you very much for your review. We are sorry to hear that the package arrived later than expected. If there are any problems still, please let us know so that we can look into it with you. You can contact us at: info@watch.co.uk Kind Regards, Team Watch.co.uk
Date of publication
26/01/2024
Date of order
25/11/2023
26/01/2024
I have taken a while to get back to you as I have been very busy. I love the strap for my Hugo Boss watch and even had it professionally fitted. But on the very first wearing one of the loops broke. I had to have it repaired. The strap was expensive so I was very dissapointed.
3.00
Fair
watch.co.uk replies: 29/01/2024
Thank you very much for your review. Sorry to hear that the strap has a defect. Could you please send us some photos by email? then we would be happy to help you find a solution. Greetings, Team Watch.co.uk
Date of publication
25/12/2023
Date of order
13/12/2023
25/12/2023
Items come from the Netherlands not UK therefore take a lot longer than they should.
3.00
Fair
watch.co.uk replies: 28/12/2023
Good afternoon, Thank you for your review We offer two different shipping options, including DHL Express, the fastest option. We hope you like your order, and if you have any further questions, please let us know! Kind Regards, Team Watch.co.uk
Date of publication
24/12/2023
Date of order
01/12/2023
24/12/2023
Our full address was not given to Evrie and was not delivered on time, Emailed the watch company and explained, but they never passed the address details on to Evrie, it’s taken 4 weeks to get a watch strap. Very disappointed.
3.00
Fair
Date of publication
26/11/2023
Date of order
15/11/2023
26/11/2023
Watch strap I bought was extremely expensive.
3.00
Fair
watch.co.uk replies: 27/11/2023
Thank you for your review! We hope you will enjoy the watch band. Kind Regards, Team Watch.co.uk
Date of publication
31/10/2023
Date of order
14/10/2023
31/10/2023
I was happy with strap but felt you could have supplied pin removal with order as with switch they supplied this with item for free and it’s really is needed to do the job without damaging watch..
3.00
Fair
watch.co.uk replies: 31/10/2023
Good morning, thank you for the feedback! We do sell the tool to remove the pins, the system suggests you to add it to the shopping cart just before finalizing the order! Have a nice day, Team Watch.co.uk
Date of publication
30/10/2023
Date of order
14/10/2023
30/10/2023
Watch strap is fine but delivery was very very slow, almost 3 weeks to the uK.
Shop is not in the Uk despite what website/name suggests
3.00
Fair
watch.co.uk replies: 31/10/2023
Good morning Matthew, Your order was delivered 48h later than the estimated delivery day, we are sorry for that. But we would like to remember that you shouldn't be counting the weeks but the working days, as no courier delivers on Saturdays and Sundays. Kind regards, Team Watch.co.uk
Date of publication
25/10/2023
Date of order
28/09/2023
25/10/2023
They quoted unrealistic delivery times then didn't deliver or communicate. Thought there were a scam. They did eventually communicate an then did deliver the correct order by DHL and I am very happy. But they created unnecessary stress due to lack of communication and long delivery delay.
3.00
Fair
watch.co.uk replies: 26/10/2023
Good afternoon Simon, thank you for the review. We are sorry again for the inconvenience, as I see you were in touch with us by email. One of the product you ordered required a transit from our supplier, which caused a delay with the shipping of the full order. We are glad to hear you finally received the watches. Kind regards, Team Watch.co.uk
Date of publication
25/10/2023
Date of order
10/10/2023
25/10/2023
Delivery took two weeks with no explanation.
E mailed helplines but no reply until nearly two weeks before letting me know of hold up.
3.00
Fair
watch.co.uk replies: 26/10/2023
Good afternoon, thank you for your comment. We must consider the working days only, as no courier deliver during weekends. When you select the shipping method you prefer, you agree to the delivery time that it is shown on the website. Anyway, we see that your order was delivered 24h later than the expected delivery date, so we apologize in name of the courier. Kind regards, Team Watch.co.uk
Date of publication
21/10/2023
Date of order
06/10/2023
21/10/2023
Seiko notified me to let me know the style of strap was not available in their stock. What looked identical at Watch.co.uk is very slightly different, metal clasp not the same and is wider in comparison. It was a bit tricky to fit (using the correct tool) but fits; with patience.
3.00
Fair
watch.co.uk replies: 23/10/2023
Good day, Thank you for your review. We are happy to hear that we were finally able to attach the strap to your watch. We hope you like it. If you have any further questions, please let us know. Kind Regards, Team Watch.co.uk
Date of publication
19/10/2023
Date of order
09/10/2023
19/10/2023
Find a much cheaper way of sending awatchstrap
3.00
Fair
watch.co.uk replies: 23/10/2023
Good day, Thank you for your review! We will take your feedback into account and see how we can improve. We hope that your order is to your satisfaction. Kind Regards, Team Watch.co.uk
Date of publication
09/10/2023
Date of order
24/09/2023
09/10/2023
delivery was a bit slow but arrived well and happy with the product
3.00
Fair
watch.co.uk replies: 09/10/2023
Good afternoon, Thank you for your positive review, Sorry to hear that the package arrived later than expected. We hope you will enjoy your order. Kind Regards, Team Watch.co.uk
Date of publication
30/09/2023
Date of order
15/09/2023
30/09/2023
Take too long to deliver
3.00
Fair
watch.co.uk replies: 02/10/2023
Good afternoon, Thank you for your review. Our sincere apologies that the package arrived later than expected. If you have any further questions about this, please let us know. Kind Regards, Team Watch.co.uk
Date of publication
29/09/2023
Date of order
15/09/2023
29/09/2023
I am disappointed that despite advertising item arrives in 4-6 working days, it took two weeks.
However received correct item.
3.00
Fair
watch.co.uk replies: 29/09/2023
Good afternoon, Thank you for your review. Our sincere apologies that the package arrived later than expected. If you have any further questions about this, please let us know. Kind Regards, Team Watch.co.uk
Date of publication
21/09/2023
Date of order
03/09/2023
21/09/2023
worst shipping services ever
3.00
Fair
watch.co.uk replies: 21/09/2023
Good afternoon, Thank you for your review. We are sorry to hear that you are not happy with the shipping option. We now see that your package was delivered on the 19th, could you please indicate whether this is correct? If you have not received the package, please let us know so that we can solve this for you! Greeting, Team Watch.co.uk
Date of publication
16/09/2023
Date of order
02/09/2023
16/09/2023
Get rid of evri/Hermes they are awful make returns easier too complicated requiring printers that most people don’t have. Pre printed return labels would be a lot more useful
3.00
Fair
watch.co.uk replies: 16/09/2023
Good morning Bill, Thank you for your comment and for the feedback! Unfortunately, as UK is no longer part of the EU, we do not have free return labes, as we can only cover the return cost for orders inside the EU. Kind regards, Team Watch.co.uk
Date of publication
10/09/2023
Date of order
27/08/2023
10/09/2023
Disappointed with the length of delivery
3.00
Fair
watch.co.uk replies: 11/09/2023
Good afternoon, Thank you for your positive review! We apologize that the package arrived a little later than expected. We hope you enjoy your order. If you have any further questions, please let us know. Greetings, Team Watch.co.uk
Date of publication
19/08/2023
Date of order
08/08/2023
19/08/2023
The watch strap pins that attach the strap to the watch that were sent were to large a diameter and did not fit the strap. The watch strap itself was of very good quality.
3.00
Fair
watch.co.uk replies: 22/08/2023
Good afternoon, Thank you for your review, sorry to hear that the pins are not the correct size. If you still want to have these, we would love to hear from you, it is best to contact our customer service. Regards, Team Watch.co.uk
Date of publication
09/08/2023
Date of order
28/07/2023
09/08/2023
Delivery took longer than predicted. Paid for 3-5 days, took 7. Came from the Netherlands.
Not sure the strap is genuine Victorinox, it has the logo on the fastener, but previous ones said they were genuine on the inside of the strap, but it’s leather, looks ok and does the job.
3.00
Fair
watch.co.uk replies: 10/08/2023
Good afternoon, Thank you for your positive review! We apologize that the package took longer than expected. The strap is 100% original from the Victorinox brand, if you have any further questions about this, please do not hesitate to contact us! Kind Regards, Team Watch.co.uk
Date of publication
02/08/2023
Date of order
24/07/2023
02/08/2023
The watch is very nice. However, the gift wrapping was a waste of money. I don't call a big green box gift wrapping.
3.00
Fair
watch.co.uk replies: 03/08/2023
Good afternoon, Thank you for your review. Glad to hear you like the watch! thanks for the feedback on the packaging material, we will do something about this. If you have any further questions, feel free to let us know! Regards, Team Watch.co.uk
Date of publication
26/07/2023
Date of order
14/07/2023
26/07/2023
Delivery date was missed. No communication from seller. Complaint by buyer prompted seller investigation, otherwise unlikely?
Item eventually arrived, and is ideal.
3.00
Fair
watch.co.uk replies: 26/07/2023
Good afternoon, thank you for your feedback! When the customer reports a delay, we always have to get in touch with the courier to check what is happening and to ask for more information about the issue. We see that the order was delivered 2 days after the estimated delivery date, we apologize for the delay. We always try to avoid these issues, but sometimes it can happen that, for different rea
Date of publication
23/07/2023
Date of order
12/07/2023
23/07/2023
Took very long to be delivered
3.00
Fair
watch.co.uk replies: 24/07/2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
Date of publication
21/07/2023
Date of order
28/06/2023
21/07/2023
Quick delivery, but disappointed the strap never came with a pin to fix to the watch this was not mentioned in the description.
3.00
Fair
watch.co.uk replies: 21/07/2023
Dear Graham, Thank you for your review. Sorry this wasn't clear! We will send the pins under service to you right away!:) Kind Regards, Team Watch.co.uk
Date of publication
21/07/2023
Date of order
21/06/2023
21/07/2023
Slow delivery
3.00
Fair
watch.co.uk replies: 21/07/2023
Good afternoon, Thank you for your review. We apologize that the package arrived later than expected. We hope you enjoy your purchase and hope to see you again soon. Kind Regards Team Watch.co.uk
Date of publication
21/07/2023
Date of order
29/06/2023
21/07/2023
Delivery was late and the colour did dot seem to match my expectations. The price is also very expensive for the quality.
3.00
Fair
watch.co.uk replies: 21/07/2023
Good afternoon, Thank you for your review. If you still have questions, you can always contact us. Regards, Team Watch.co.uk
Date of publication
18/07/2023
Date of order
09/07/2023
18/07/2023
The watch strap is very good. The delivery time was long. I purchased a strap for my TW Steel watch at the same time and from the same country on Sunday 9th July. TW was free delivery and included the tool to replace the strap. The strap from TW was delivered on Tuesday the 11th. However the strap from Watch.co.uk cost me £5.70 delivery and the tool £1.73. The strap was delivered on the 17th, ther
3.00
Fair
watch.co.uk replies: 18/07/2023
Dear Keith, Thank you for your review. We are happy to hear that you like the band. If you have any doubts about placing an order for the next time, you can always contact us in advance. Then we are happy to look with you at the best and fastest shipping option :) Regards, Team Watch.co.uk
Date of publication
14/07/2023
Date of order
06/07/2023
14/07/2023
easy to order fast delivery only marked down as quality of strap is poor the small strap retainer was broken on arrival but to return it was going to be a hassle so using it without it
3.00
Fair
watch.co.uk replies: 18/07/2023
Good afternoon, Thank you for your review. We are sorry to hear that the quality is not good and that you cannot enjoy it now. We are happy to solve this for you! I would like to ask you to contact us. Sincerely, Team Watch.co.uk