Reviews for hollandwatchgroup.com



Excellent

4.75/5.00

    • 5 Stars
    • 4 Stars
    • 3 Stars
    • 2 Stars
    • 1 Star

The score is calculated based on the 121 Trusted Shops reviews collected in the last 12 months.
In total, hollandwatchgroup.com has already collected 195 reviews.

    • Delivery
    • Goods
    • Customer service

Customer reviews

   
Date of publication
19/07/2019
Date of order
02/07/2019
19/07/2019
Ottimo
5.00
Excellent

Date of publication
12/07/2019
Date of order
08/07/2019
12/07/2019
Very nice
5.00
Excellent

hollandwatchgroup.com replies: 14/07/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
12/07/2019
Date of order
09/07/2019
12/07/2019
ok goed
5.00
Excellent

hollandwatchgroup.com replies: 15/07/2019
Beste heer, mevrouw, Dank u voor de positieve review. We hopen dat u veel plezier beleeft van uw aankoop. Groet, Serviceteam HWG

Date of publication
12/07/2019
Date of order
03/07/2019
12/07/2019
Happy with order.
Fast and with quality.
4.00
Good

hollandwatchgroup.com replies: 14/07/2019
Dear sir, madam, Thank you for the positive review. We were glad to be of assistance. Kind regards, Service team HWG

Date of publication
10/07/2019
Date of order
08/07/2019
10/07/2019
Très satisfaite du service et de la rapidité
5.00
Excellent

hollandwatchgroup.com replies: 11/07/2019
Merci pour vos mots et feedback. Entant que revendeurs officiels des marques on essaye toujours de vous offrir les meilleurs produits,services et délais et la satisfaction client nous motive a continuer a travailler dans ce sense. Votre équipe Service Client HWG

Date of publication
03/07/2019
Date of order
10/06/2019
03/07/2019
Very good
5.00
Excellent

hollandwatchgroup.com replies: 07/07/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
02/07/2019
Date of order
26/06/2019
02/07/2019
i'm very please, excellent experience.
5.00
Excellent

hollandwatchgroup.com replies: 03/07/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
29/06/2019
Date of order
28/06/2019
29/06/2019
In one word excellent in every way. Top.
5.00
Excellent

hollandwatchgroup.com replies: 01/07/2019
Dear sir, madam, Thank you for the positive review. We were glad to be of assistance. Kind regards, Service team HWG

Date of publication
28/06/2019
Date of order
25/06/2019
28/06/2019
Satisfeito
4.00
Good

hollandwatchgroup.com replies: 01/07/2019
Obrigada pela avaliação e ficamos felizes de saber que ficou satisfeito com a sua compra. Como representantes oficiais das marcas procuramos sempre oferecer os melhores produtos, preços e prazos e a satisfação cliente é a nossa prioridade. Esperamos superar as suas expectativas na sua próxima visita. A sua equipa serviço cliente HWG

Date of publication
28/06/2019
Date of order
26/06/2019
28/06/2019
Super contente de mon achat. Livraison rapide. Montre déjà à jour et bonne heure. Cachet sur le ticket garantie. TOP
5.00
Excellent

hollandwatchgroup.com replies: 01/07/2019
Merci pour vos mots et superbe évaluation. Entant que représentants officiels des marques, on essaye toujours de vous offrir les meilleurs produits, prix et délais et vos mots nous motivent a continuer a travailler dans ce sens. En attendant votre prochaine visite avec impatience, votre équipe Service Client HWG

Date of publication
20/06/2019
Date of order
11/06/2019
20/06/2019
Very happy with everything. The strap was perfect and we'll packaged. It arrived on time. The people were helpful in customer service when I had a request. Would recommend
5.00
Excellent

hollandwatchgroup.com replies: 21/06/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
17/06/2019
Date of order
09/06/2019
17/06/2019
I didn' t know it was so small,the watchNext time,I have to look carefully to all the informations.
4.00
Good

hollandwatchgroup.com replies: 18/06/2019
Dear sir, madam, If we can assist you with anything regarding your current order, or your future order, please do not hesitate to contact us. Kind regards, Service team HWG

Date of publication
05/06/2019
Date of order
24/05/2019
05/06/2019
Ordered a metal watch strap which the website stated was compatible with my watch. Upon receipt I went to a watch repair shop to have it fitted but they were unable to, advising that the band was too thick to fit the watch body
3.33
Fair

hollandwatchgroup.com replies: 11/06/2019
Dear sir, madam, Of course you can return the item for free in this case and we will offer you a solution accordingly. Please see the site on how to return the item for free and our apologies for the inconvenience. Kind regards, Service team HWG

Date of publication
03/06/2019
Date of order
30/05/2019
03/06/2019
Good seller
5.00
Excellent

hollandwatchgroup.com replies: 04/06/2019
Dear sir, madam, Thank you for the compliment and your business. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
30/05/2019
Date of order
28/05/2019
30/05/2019
Great job
5.00
Excellent

hollandwatchgroup.com replies: 31/05/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
24/05/2019
Date of order
20/05/2019
24/05/2019
Muito bom serviço fiquei muito satisfeita . Obrigada
5.00
Excellent

hollandwatchgroup.com replies: 26/05/2019
Muito obrigada pelas suas palavras e avaliação. Como revendedores oficiais das marcas a nossa prioridade oferecer os melhores produtos, serviços e prazos e saber que os clientes ficam satisfeitos é uma grande motivação para toda a equipa. Serviço Cliente HWG

Date of publication
14/05/2019
Date of order
09/05/2019
14/05/2019
happy transaction and super fast delivery
one thing need to take care, should provide some protection for the sharp tool i purchased, instead of just putting together with my strap without any protection, this will scratch buckle or damage my strap.
5.00
Excellent

hollandwatchgroup.com replies: 15/05/2019
Dear sir, madan, Thank you for the feedback, that is very usefull information for us and we will take it with us for future improvements. Kind regards, Service team HWG

Date of publication
09/05/2019
Date of order
29/04/2019
09/05/2019
Nice and fast transaction
5.00
Excellent

hollandwatchgroup.com replies: 13/05/2019
Dear sir, madam, We always try to keep our prices competitive. And of course, we give with every product our services and company resources at your disposal. Kind regards, Service team HWG

Date of publication
08/05/2019
Date of order
01/05/2019
08/05/2019
In time, un quality
5.00
Excellent

hollandwatchgroup.com replies: 13/05/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
06/05/2019
Date of order
03/05/2019
06/05/2019
5 estrelas
5.00
Excellent

hollandwatchgroup.com replies: 07/05/2019
Muito obrigada pela sua fantástica avaliação. Como representantes oficiais das marcas fazemos o possível por oferecer os melhores produtos, prazos e serviços e ver a satisfação dos nossos clientes é uma grande motivação para toda a equipa continuar a trabalhar nesse sentido. A equipa Serviço Cliente HWG

Date of publication
02/05/2019
Date of order
26/04/2019
02/05/2019
Very Good Thanks a lot
5.00
Excellent

hollandwatchgroup.com replies: 03/05/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
02/05/2019
Date of order
19/04/2019
02/05/2019
Watch was as described and came in time.
4.33
Good

hollandwatchgroup.com replies: 03/05/2019
Dear sir, madam, We always try to keep our prices competitive. And of course, we give with every product our services and company resources at your disposal. Kind regards, Service team HWG

Date of publication
19/04/2019
Date of order
15/04/2019
19/04/2019
Très sérieux . Nickel
5.00
Excellent

hollandwatchgroup.com replies: 20/04/2019
On vous remercie pour vos mots et évaluation. C'est pour nous un vrai plaisir de voir un client satisfait, car c'est pour ça qu'on travaille a chaque jour et ça nous motive a continuer a travailler dans ce sense. En attendant de vous revoir bientôt, on vous souhaite un bon weekend de Pâques, L'équipe Service Client HWG

Date of publication
18/04/2019
Date of order
03/04/2019
18/04/2019
Very good experience with this seller
5.00
Excellent

hollandwatchgroup.com replies: 19/04/2019
Dear sir, madam, Always nice to hear people are happy, thank you. Kind regards, Service team HWG

Date of publication
05/04/2019
Date of order
28/03/2019
05/04/2019
Everything was fine
4.33
Good

hollandwatchgroup.com replies: 08/04/2019
Dear sir, madam, That's good to hear. Should you have any further questions, please contact us of course. Kind regards, Service team HWG.

Date of publication
29/03/2019
Date of order
06/03/2019
29/03/2019
We were very happy to find a replacement band for my husbands favorite watch.
Not even Seiko, the manufacturer could help us. Be aware, if you live in the US shipping takes a little longer but they deliver
5.00
Excellent

hollandwatchgroup.com replies: 31/03/2019
Thank you for your evaluation. We really love, other than customer satisfaction to help our customers give a new life to their favorite watches and your words really motivate us to keep working in that direction. Your Customer Service Team HWG

Date of publication
25/03/2019
Date of order
08/03/2019
25/03/2019
great - fast - reliably - professional.... Thank you very much
5.00
Excellent

hollandwatchgroup.com replies: 26/03/2019
Dear sir, madam, You are very welcome. Enjoy your purchase and do not hesitate to contact us if you have any questions. Kind regards, Serviceteam HWG

Date of publication
23/03/2019
Date of order
16/03/2019
23/03/2019
Tutto perfetto e spedizione veloce
5.00
Excellent

hollandwatchgroup.com replies: 24/03/2019
Buongiorno. Grazie mille per il gentile menssaggio. Cerchiamo sempre di migliorare i nostri servizi di consegna, per farlo veloce e ottimale e anche la qualita dei prodotti. Buona giornata

Date of publication
20/03/2019
Date of order
16/03/2019
20/03/2019
Perfect. 3 days delivery time to France.
5.00
Excellent

hollandwatchgroup.com replies: 21/03/2019
Thank you for your evaluation. Customer satisfaction, best prices, products and delays are our main priority and your words really motivate us to keep working in that direction. Your Customer Service Team HWG

Date of publication
19/03/2019
Date of order
14/03/2019
19/03/2019
Todo perfecto
5.00
Excellent

hollandwatchgroup.com replies: 22/03/2019
Buenos dias: Muchas gracias por sus amables palabras y valoración de nuestros servicios. Esperamos que vuelva muy pronto. Que tenga un. buen dia

Date of publication
19/03/2019
Date of order
15/03/2019
19/03/2019
Ottima esperienza prima dell'acquisto (avevo bisogno di chiarimenti ed ho avuto risposte celeri e molto soddisfacenti). Tempi di consegna rispettati.
4.00
Good

hollandwatchgroup.com replies: 22/03/2019
Buongiorno: Grazie mille per il gentile menssaggio. Cerchiamo sempre di migliorare i nostri servizi di consegna, per farlo veloce e ottimale e anche qualita dei prodotti e servizi. Una buona giornata

Date of publication
15/03/2019
Date of order
13/03/2019
15/03/2019
Grand choix et livraison super rapide.
Commande à 16:00 et livraison lendemain matin ( anoncé possible jusqu'à 21:30 ), au fin fond de la Gaume Je ne sais pas comment vous faites, mais c'est magnifique.
Bonne continuation.
4.67
Excellent

hollandwatchgroup.com replies: 17/03/2019
Merci pour vos mots et votre évaluation. La satisfaction client est vraiment notre priorité et votre feedback nous motive a continuer a travailler dans ce sens. On espère surpasser vos attentes dans votre prochaine visite. Votre équipe Service Client HWG

Date of publication
14/03/2019
Date of order
22/02/2019
14/03/2019
I am pleased to tell you that I appreciate the time of the delivery and the customer service. Goods are perfect. Everything was absolutely fine, as I expected.
5.00
Excellent

hollandwatchgroup.com replies: 15/03/2019
Dear sir, madam, We are glad to hear everything was in order. We hope you enjoy your purchase. Kind regards, Serviceteam HWG

Date of publication
11/03/2019
Date of order
17/02/2019
11/03/2019
1 - Impossible de suivre le tracking on line contrairement a ce qui était annoncé j'ai du envoyer um mail
2 - Le colis cadeau demandé mais rien ni même du papier...
3 - la boîte du vernis qui accompagnait la montre était déchirée
3.00
Fair

hollandwatchgroup.com replies: 12/03/2019
Merci pour votre feedback. On travaille pour que le suivi au Portugal devienne meilleur, mais on est heureux de voir que c'était livré dans les délais annoncés. On vous prie de nous excuser pour le manque de papier cadeau, mais il n'y avait pas de note sur votre commande et on ne le savait pas. On est sure qu'on va surpasser tous vos attentes dans votre prochaine visite. L'équipe HWG

Date of publication
10/03/2019
Date of order
08/03/2019
10/03/2019
Very quick delivery
5.00
Excellent

hollandwatchgroup.com replies: 11/03/2019
Dear sir, madam, Thank you for the positive feedback and please do not hesitate to contact us, if you have any further questions. Kind regards, Service team HWG

Date of publication
06/03/2019
Date of order
04/03/2019
06/03/2019
delivery was foreseen before 6.15pm and it arrived at 7.30pm
4.67
Excellent

hollandwatchgroup.com replies: 08/03/2019
Dear sir, madam, Thank you for the positive review. We hope you enjoy your purchase. Kind regards, Service team HWG

Date of publication
06/03/2019
Date of order
01/03/2019
06/03/2019
Après un premier problème de paiement avec ma carte visa qui à été résolu grâce à un appel téléphonique, le deuxième fois commande réussit avec Paypal. Une fois cette commande effectuée la livraison avec suivi de DHL n'a eu aucun problème. Le coffret de la montre été calé dans le carton .À part le premier problème de paiement qui c'est fait sans commande qui c'est résolu .Je suis satisfait
5.00
Excellent

hollandwatchgroup.com replies: 07/03/2019
Merci pour vos mots et votre évaluation. La satisfaction client est notre priorité et on est heureux d'avoir pu vous aider a résoudre cette situation et de savoir que vous êtes satisfait de votre achat. En attendant votre prochaine visite, on vous souhaite une bonne journée. Votre équipe Service Client HWG

Date of publication
05/03/2019
Date of order
24/02/2019
05/03/2019
Recebi tudo direitinho. Gostei muito do relógio. Obrigado
5.00
Excellent

hollandwatchgroup.com replies: 06/03/2019
Muito obrigada pela sua avaliação e feedback. A satisfação cliente é uma das nossas prioridades e saber que ficou feliz com o seu relógio e a encomenda é uma grande motivação para toda a equipa. Até breve. A equipa Serviço Cliente HWG

Date of publication
05/03/2019
Date of order
04/03/2019
05/03/2019
Gran servicio al cliente. Todo perfecto.
5.00
Excellent

hollandwatchgroup.com replies: 06/03/2019
Buenos dias: Muchas gracias por su increible feedback y valoracion de nuestros servicios. Esperamos que vuelva a confiar en nostros. buen dia!

Date of publication
03/03/2019
Date of order
28/02/2019
03/03/2019
Snelle levering goed verpakt
5.00
Excellent

hollandwatchgroup.com replies: 04/03/2019
Beste heer, mevrouw, Dank u voor de positieve review. We hopen dat u veel plezier beleeft van uw aankoop. Groet, Serviceteam HWG

hollandwatchgroup.com

Contact
Willebrordusstraat 16
3037TR Rotterdam
Netherlands
henri@horloge.nl
hollandwatchgroup.com
Owner
Holland Watch Group B.V.
Willebrordusstraat 16
3037TR Rotterdam
Netherlands
Authorized representative
Dhr. M. Diephuis
Use other customers' experiences as a guideline!
Every order can be rated with up to 5 stars in the categories delivery, goods and customer service. Customers can review the shop up to 6 months after placing an order. The average rating of each review is calculated by figuring out the mean of the scores given for the three categories. The overall rating of the shop is the simple mean of all the average ratings of all the Trusted Shops reviews collected over the last 12 months. In their comments, customers can share their experience with hollandwatchgroup.com in their own words.

Calculation of the score is based on the overall rating
5.0 - 4.5Excellent
4.5 - 3.5Good
3.5 - 2.5Fair
2.5 - 1.5Poor
1.5 - 1.0Very Poor

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