Het is onze opdracht om digitaal vertrouwen mogelijk te maken. Meer informatie hoe beoordelingen werken bij Trusted Shops.
de meest positieve beoordeling
21 feb 2024
Geverifieerde beoordeling
Firstly for the premium quality of the product ordered and received, total satisfaction.
Secondly, although the initial delivery had failed (never got to my place, parcel had been most probably lost by the apointed carrier), the Holland Watch Group customer service very quickly responded back to me by email with a very effective corrective action, which made the second order internationally delivered within 3 days!!! Great experience overall, thanks to Wendy !
Utilise un livreur nommé "Colis privé " qui ne fait pas son travail.
Il est annoncé une livraison faite dans ma boîte aux lettres quand celle-ci est désespérément vide !
J'ai porté réclamation, en réponse il est indiqué que cette réclamation sera traitée d'ici 7 jours ouvrés, soit dans 9 jours au mieux...
The watch I ordered arrived in good condition, but 3 days later than estimated. The watch is an original product. Communication with the customer service department was ok. Overall it was a positive experience to purchase the watch from this seller.
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Antwoord van hollandwatchgroup.com
12 dagen geleden
Thank you very much for your positive review.
Apologies for the delayed delivery, for next time we offer different shipping methods, including DHL Express is the fastest shipping. If you have any further questions, please let us know
Kind Regards, Team HollandWatchGroup.com
4 dagen geleden
Geverifieerde beoordeling
Item arrived quickly and was as expected, great being able to source a part that otherwise seems unavailable.
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Antwoord van hollandwatchgroup.com
2 dagen geleden
Thank you for your positieve review!
Kind Regards, Team Holland Watch Group
4 apr 2024
Geverifieerde beoordeling
Had a watch band I couldn't find anywhere else. Shipping a bit slow but good prices
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Antwoord van hollandwatchgroup.com
12 dagen geleden
Thank you very much for your positive review.
Great to hear that you were able to find the band with us. Apologies for the delayed delivery, for next time we offer different shipping methods, including DHL Express is the fastest shipping.
If you have any further questions, please let us know
Kind Regards, Team HollandWatchGroup.com
18 mrt 2024
Geverifieerde beoordeling
Promptness of deliver
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Antwoord van hollandwatchgroup.com
18 mrt 2024
Thank you for your great review.
Kind Regards, Team Holland Watch Group
19 feb 2024
Geverifieerde beoordeling
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Antwoord van hollandwatchgroup.com
26 feb 2024
Thank you for your great review!
Kind Regards, Team HollandWatchGroup
7 feb 2024
Geverifieerde beoordeling
Great website, recommended.
Product search, selection, payment all excellent! Totally recommended.
One thing that needs improvement is the reply in communication. After I made my purchase, same minute I sent an email to customer support to add my door bell name in shipping. Reply came after three days, and the order has been already sent.
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30 nov 2023
Geverifieerde beoordeling
There was no instruction with the watch band and I did not realize the two tools that were to help change the band were just that and not a pin that was supposed to fit. Had to bring it to watchmaker to actually change since I could not figure out the tools were not pins until the watch repair representative told me.
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Antwoord van hollandwatchgroup.com
30 nov 2023
Good afternoon, thank you for your review!
We do not send the paper with the instructions, but we do have a section on the website with some videos that explain all the procedure step by step!
We do have the pins and the tools available on the website, but they are in different sections.
Have a nice day! :)
Team HWG
27 aug 2023
Geverifieerde beoordeling
Item is as Advertised
Purchased Item on August 9, 2023. Didn't realize the product wouldn't arrive for almost 3 weeks. So if you want it now, you might go a different route. But product as advertised and was beautifully constructed. Would buy again, but not if I'm in a hurry.
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Antwoord van hollandwatchgroup.com
29 aug 2023
Good afternoon,
Thank you for the review and for the useful feedback!
We hope to see you again soon on our website.
Kind regards,
HWG team
20 dec 2023
Geverifieerde beoordeling
The experience was good but the only unexpected part of the purchase was I had to pay tax when the product t arrived into Australia and I did not realize that.
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Antwoord van hollandwatchgroup.com
26 jan 2024
Thank you very much for your positive review. We hope you like the product. Apologies that you were not aware of this, more information can be found on our website. If you have any questions about this, please let us know. Kind Regards, Team Hollandwatchgroup.com
26 nov 2023
Geverifieerde beoordeling
Fiable
Produit conforme. Emballage robuste.
Mais une date de livraison non respectée.
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Antwoord van hollandwatchgroup.com
28 nov 2023
Good afternnoon, thank you very much for the review and feedback!
Have a nice day,
Team HWG
7 okt 2023
Geverifieerde beoordeling
Easy to order a specialist watch strap & it was delivered on time
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Antwoord van hollandwatchgroup.com
9 okt 2023
Thank you very much for your 5 star review!
Have a nice day,
Team HWG
27 jul 2023
Geverifieerde beoordeling
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Antwoord van hollandwatchgroup.com
27 jul 2023
Good afternoon, thank you so much for the nice review!
Kind regards,
HWG team
25 jul 2023
Geverifieerde beoordeling
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Antwoord van hollandwatchgroup.com
26 jul 2023
Good afternoon, thank you so much for the review!
Kind regards,
HWG team
Er zijn maatregelen genomen om ervoor te zorgen dat de gepubliceerde beoordelingen uitsluitend afkomstig zijn van consumenten die de goederen of diensten daadwerkelijk hebben gebruikt of gekocht.
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