Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not.
Thank goodness for a real person who answered the phone and sorted it all out.
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de meest kritische beoordeling
3 maanden geleden
There was logistical issues which to be fair to them they where solved immediately and our product was brought as soon as they could.
However I'm giving a low rating because we ordered some clear boxed and the state they have arrived in is unacceptable...they are absolutely covered in thick layers of dust and dirt.
I'm sorry but when you order brand new tote boxes for storage you'd expect a clean box where you can store belongings and keep them clean and in good condition, and the state of this product defeats its purpose.
Please see photos for reference.
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Geverifieerde beoordeling
19 dagen geleden
kept well informed as to when the delivery would take place, the driver was very polite and professional, a good service
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Antwoord van rotomshop.co.uk
15 dagen geleden
Thank you for the feedback Roger.
We're glad you were happy with the service!
Many Thanks,
Customer Service Team
Geverifieerde beoordeling
5 dagen geleden
slight problem with the payment system and communication, but after that was sorted it all went very fast.
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Geverifieerde beoordeling
9 dagen geleden
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Geverifieerde beoordeling
1 maand geleden
Computer system at Rotoom sent 30 emails telling me I owed, even though the bank showed I did not.
Thank goodness for a real person who answered the phone and sorted it all out.
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Antwoord van rotomshop.co.uk
1 maand geleden
Sorry about the issue with the automatic email replies, but we're glad we managed to help you out and get your order sorted.
Geverifieerde beoordeling
2 maanden geleden
Great service
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Antwoord van rotomshop.co.uk
1 maand geleden
Thank you for the 5-star review, we're glad you had a great experience with us.
Geverifieerde beoordeling
3 maanden geleden
There was logistical issues which to be fair to them they where solved immediately and our product was brought as soon as they could.
However I'm giving a low rating because we ordered some clear boxed and the state they have arrived in is unacceptable...they are absolutely covered in thick layers of dust and dirt.
I'm sorry but when you order brand new tote boxes for storage you'd expect a clean box where you can store belongings and keep them clean and in good condition, and the state of this product defeats its purpose.
Please see photos for reference.
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Antwoord van rotomshop.co.uk
3 maanden geleden
Hi Nerea,
We are sorry to hear this and I know you have already spoken with our Customer Service.
We have taken measures with our Warehouse team to ensure this doesn't happen in future.
Thank you for bringing this to our attention.
Geverifieerde beoordeling
3 maanden geleden
Ordered on line with stock showing togehter with premium delivery. Received a mail on ther afternoon of the supposed delivery that their supplier had let them down and I had a choice of waiting for 3-4 weeks or getting my money back. Still waiting for the money, wouldn't trust again.
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Antwoord van rotomshop.co.uk
3 maanden geleden
Hi Richard,
Once again we are sorry for this inconvenience, it is not how we like to treat our customers.
Unfortunately, we have been let down also by our suppliers and cannot offer you any other solutions. We have now put procedures in place to hopefully prevent such stock issues in the future.
Many Thanks,
Customer Service Team
Geverifieerde beoordeling
4 maanden geleden
Good fast delivery and all solidly packed for pallet transport - great products as well.
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Antwoord van rotomshop.co.uk
1 maand geleden
Thank you for the great review, we really appreciate it and are glad you are happy with your purchase.
Er zijn maatregelen genomen om ervoor te zorgen dat de gepubliceerde beoordelingen uitsluitend afkomstig zijn van consumenten die de goederen of diensten daadwerkelijk hebben gebruikt of gekocht.
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