LIVING AND COMPANY

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I purchased a lamp as a birthday present for a friend of mine, and unfortunately, she returned it to your company as she did not like the color. I have been informed that the lamp was allegedly damaged during the return process. My friend did not inspect the lamp for any damage upon receipt, as there were no visible damages to the packaging. Therefore, it cannot be ruled out that the damage may have already been present at the time of delivery. Despite this, Living Co did not offer a satisfactory solution to address the situation. Instead, they returned the broken lamp and responded in an impolite manner. The lamp was quite expensive, and I did not receive a refund for the broken product. The entire experience was very disappointing, and I feel that Living Co's behavior was unacceptable. Due to this experience, I cannot recommend Living Co to others and will not make any future purchases from them. It is important for companies to treat their customers with respect and provide satisfactory solutions to issues that arise. Unfortunately, this was not the case with Living Co in my experience.