Het is onze opdracht om digitaal vertrouwen mogelijk te maken. Meer informatie hoe beoordelingen werken bij Trusted Shops.
de meest positieve beoordeling
5 sep 2023
Geverifieerde beoordeling
Online een bestelling gedaan van 25 kozijnen.
Daarna zijn we gebeld door Fensterwerk 24 en hebben we de complete bestelling telefonisch doorgenomen. Hier zijn nog een aantal goed adviespunten uit gekomen die daarna per mail worden bevestigd. Je wordt continue op de hoogte gehouden en ook voor het afleveren krijg je ruim van te voren bericht. Chauffeur was er op de afgesproken tijd. Klein nadeel is het zelf afladen, maar daar was de chauffeur erg behulpzaam. Die heeft geholpen met afladen en de ramen uit de kozijnen te halen om het kozijn lichter te maken.
Ik zou dit bedrijf bij iederen aanbevelen. Prijs kwaliteit verhouding en service is meer dan 5 sterren waard.
Purchased our front door from this company around summer 2022. The front door was not made appropriately, as a result of that opening and closing was difficult and lot of heat loss during winter. It took so long (more than 12-month from initial contact) with many videos, fotos and emails to convince them to take responsibility and send their client service to Netherlands to fix the front door. Afterwards, we received an invoice that charged us for costs some of which we did not recognise (e.g., transportation). We found this very unfair. We tried to reflect on that and discuss to come to an agremeent. However, our emails were ignored and they did not bother convincing us.
Our initial impression & experience was positive. However, the last engagement on client service ruined the overall experience :(
Decent Delivery of front door took more than 12-month
Purchased our front door from this company around summer 2022. The front door was not made appropriately, as a result of that opening and closing was difficult and lot of heat loss during winter. It took so long (more than 12-month from initial contact) with many videos, fotos and emails to convince them to take responsibility and send their client service to Netherlands to fix the front door. Afterwards, we received an invoice that charged us for costs some of which we did not recognise (e.g., transportation). We found this very unfair. We tried to reflect on that and discuss to come to an agremeent. However, our emails were ignored and they did not bother convincing us.
Our initial impression & experience was positive. However, the last engagement on client service ruined the overall experience :(
Er zijn maatregelen genomen om ervoor te zorgen dat de gepubliceerde beoordelingen uitsluitend afkomstig zijn van consumenten die de goederen of diensten daadwerkelijk hebben gebruikt of gekocht.
Geïmporteerde beoordelingen
Worden niet opgenomen in de eindscore. Er zijn geen verificatiemaatregelen getroffen.