Dartshopper.nl

Beoordelingen:

Er is niet veel wat jullie beter kunnen doen, behalve dat je ook de beloofde personalisatiefoto's op darts kunt bestellen want dat is serieus onmogelijk! En dat terwijl jullie het wel aanbieden! Ook zou het misschien mogelijk moeten zijn om al in het bezit zijnde darts te laten voorzien van "personalisatie". Er is al meer gereageerd over de foto's laseren, maar daar hebben jullie tot nu toe nog niks aan gedaan wat serieus erg jammer is en ook niet conform de aanbieding.. Ik hoop wel dat dit snel zal veranderen en anders moet je die mogelijkheid uit jullie assortie halen. BEn erg tevreden over jullie, maar dit is een serieus minpuntje!!

I bought a reasonably well-priced order. I had issues with entering delivery details, my postcode was correct but it automatically entered the address for me which was just a 2 minute walk from my apartment. This was my fault for tbe wrong address. Budbee was delivering and they cancelled the delivery. I guess because I live in Centrum, I don't know though. Budbee claimed it was due to the wrong address but it is not difficult for the driver to just give me a call. After that was cancelled budbee recommended that I do a box delivery because they couldn't change my address now. Following day it was moved to the next day. I contacted budbee and they no longer k ew where my package was a d told me to wait 2 more days otherwise it's considered lost. In the meantime I e-mailed dartshopper customer service with only 'you must wait' as a reply. The following g day my order was recalled back to dartshopper. At this point, dartshopper says budbee sent the package back to dartshopper warehouse and they can't do anything until their 'investigation' is complete. Budbee told me that dartsjopper recalled the package themselves with no information. At this point I'm contacting both companies and receiving no information about my purchase which I paid with my money. Dartshopper was not helpful.at all, constantly telling me to be patient. I asked dartshopper that they could just send me a new order and restock the old one, but no I have to wait for investigation. I also asked for a refund and I still have to wait for the 'investigation'. It's now been 7 business days and I still haven't received the package. Budbee claimed that the delivery was too big for the box which is why it was sent back, after this I asked dartshopper and they still 'don't know'. I've now left the country on holidays and I fear if this is sent again while I'm away there will just be more issues.