We’re truly sorry for this experience, and thank you for taking the time to explain it so clearly. This item was included as a free gift. Unfortunately, in rare cases a gift jar can arrive empty but still sealed, which is of course not how it should be. We completely understand that this is confusing and disappointing. Because this was a complimentary item and we work with a fully automated shipping system, we’re unable to resend the gift as a standalone shipment. What we can do is: • make sure a new free gift is added to your next order, or • look at an appropriate form of compensation with you. Please feel free to reach out to our customer service team if you’d like us to arrange this or if you have any questions. We genuinely appreciate your feedback, as it helps us improve and prevent this in the future.