We’re sorry to hear about your frustration, but we’d like to clarify a few important points for transparency. Your first order was placed and then cancelled by you within a few days, as you mentioned you no longer needed the products due to the delivery timeline. We immediately cooperated, successfully retrieved the package, and issued a full refund as soon as the cancellation was confirmed. You then placed the exact same order again on January 5th. This second order was picked, packed, and ready for shipment the very next business day, fully in line with our stated 4–6 business day delivery timeframe. Unfortunately, during this period there was severe winter weather with heavy snowfall, which caused delays across multiple delivery networks. This was outside of our control and affected transit time after the parcel left us. Regarding shipping costs: free delivery applies only to specific destinations and shipping methods, as clearly stated during checkout. International or express options may still incur charges, which are always shown before payment is completed. We take pride in our service and encourage readers to review our other feedback, which consistently reflects fast order processing and responsive customer support. We always aim to be fair, transparent, and helpful — even when issues arise.