Thank you for your message and for sharing your feedback with us. We're truly sorry to hear that your experience with the delivery and the product did not meet expectations. Regarding the issue with the sap: since the product is made of natural, untreated wood, it can occasionally happen that a small amount of resin or sap comes out of certain parts. This is a natural characteristic of the material, but we certainly understand that it can be inconvenient. Please contact us directly so we can arrange to replace the affected part for you under warranty. As for the finish: the flakiness you noticed is limited to the slats, which is intentional. This slightly rougher texture creates an anti-slip effect for your mattress. The rest of the product should indeed be nicely finished and smooth. If there are areas that do not meet this standard, please let us know—we stand behind the quality of our products and are happy to help resolve any issues. We’re also sorry to hear about the misaligned holes and the faulty thread. While spare components are not typically included, we’d be happy to provide any replacement parts you might need. Finally, we apologize for the lack of order confirmation by email. We’ll look into this to prevent such issues going forward. Please reach out to us at your earliest convenience so we can arrange the necessary replacements and ensure your product meets the quality you expect.